Return Contact: Mr. Chen
Return Address: Room 607 -1, Building 6, Qinyin, Nanpu Residential Area, Lucheng District, Wenzhou City
1.Please fill in the checkout page with Full Name, Postal Code, Detailed Address and Phone Number. To avoid delays and returned parcels by customs, the correct information must be provided.
2.TXMSPOT reserves the right to ship orders from any distribution center(s) in our global network, as needed.
3.If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 2 times and then hold your package at the closest office for 5 days.
4.If you cannot pick it up there, it will be disposed. All expenses will be paid by customers.
Thanks for your interest and purchase of our products.
All orders will be processed within 72 hours.
Shipping methods are depending on countries.
FBA Shipping - Arrives in 1-3 days after parcel ships out.At present, it only supports the United States.
DHL Express Shipping - Shipped by air, arrives in 7-10 days after parcel ships out.
Dedicated Line Shipping - Shipped by air, arrives 15-20 days after parcel ships out.Customer are responsible for customs clearance and tariff payments where applicable.
It's slower than usual because there's shipping disruption due to coronavirus.
When your order is ready for shipment, you'll receive email notifications with tracking and delivery updates. Reach out to firstname.lastname@example.org if you have any questions about your order.
We currently ship to United States,United Kingdom,Europe,Canada,Australia,Russia,Japan,Korea,Mexico,Brazil,Chile,Argentina,Israel,Romania,Saudi Arabia,Singapore,Philippines,Thailand,Malaysia,Indonesia,Hong Kong,TaiWan.
However, we plan to offer more shipping options at a later date, so that you can enjoy TXMSPOT products no matter where you reside.
How about changing your shipping address?
If you just placed your order, please send us email and we’ll correct your address. If it’s been more than 12 hours, it’s possible that your order may have already shipped. Again, relax, things are going to be just fine. Email us: email@example.com or chat with our online services to modify your address.
Note: Normally, we ship out the order within 1-3 days after payment. There will be a tracking number after we ship the order, tracking number will be updated on the website, and you can also login your account to view the trackng number. If you do not have an account, you can get tracking number on: https://www.txmspot.com/p/track-parcel.Should you come across any issues with tracking your package, please feel free to reach out to us at firstname.lastname@example.org, and we’ll work to resolve the issue as soon as possible.
For any issues pertaining to your order, please reach out to us at email@example.com, and we’ll work with the mail courier to investigate further into the status of your order.
We stand by our products with a satisfaction guarantee - if you are not satisfied with any TXMSPOT product, simply return the product within 15 days for a full refund. By agreeing to the terms of purchase you also agree to this refund policy.
In the unlikely event that you do not receieve your order, please contact us so we can order a replacement or give you a gift/discount code to make things right! Please wait 4 weeks before contacting us if you do not recieve your order.
Damages & Issues
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent your being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us.
If the purchase amount is less than US$ 99, you need to pay logistics costs of US$ 9.9;
Now we offer free shipping if your orders over $99.
Please note that you're responsible for customs clearance and tariff payments where applicable.
The shipping method you choose can affect your cost and shipping time, we suggest you to choose one that best meets your demands on price and delivery time.
If the item damaged, stolen, we will contact the corresponding shipping company for a refund or redelivery.